Privacy Policy

Who we are

Azure Skin & Beauty is a beauty salon in Terranora, NSW. In this policy, Azure, we, us and our mean Azure Skin & Beauty.

You can contact us about privacy at azureskinandbeauty@gmail.com or by calling 0410 383 329.

Information we collect

We may collect personal information when you:

• contact us by email, phone, social media or an enquiry link
• book, reschedule or cancel an appointment
• buy or ask about a gift voucher or product
• visit the salon for a treatment or consultation
• leave a review, testimonial or other feedback
• choose to receive marketing messages from us

This information may include your name, phone number, email address, appointment details, treatment notes, preferences, purchase details, communications with us, and any information you choose to give us about your skin, allergies, medications, pregnancy, sensitivities or treatment suitability.

Some treatment-related information may be sensitive information or health information under Australian privacy law. We only ask for this kind of information where it is relevant to providing a service safely and appropriately.

How we collect information

We collect information directly from you where practical. We may also receive information from services used to run the business, such as an online booking platform, payment provider, email or SMS service, website host, content management system, analytics service, or social media platform if you interact with us there.

If you book through an external platform such as Fresha or a future booking provider, that platform will also handle your information under its own privacy policy and terms.

Why we use your information

We use personal information to:

• respond to enquiries
• manage bookings, reminders, cancellations and waitlists
• provide treatments and aftercare advice
• keep appropriate client and treatment records
• process payments, vouchers and product enquiries
• improve the website, salon services and client experience
• send marketing only where we have consent or are otherwise allowed to do so
• meet legal, accounting, insurance and record-keeping obligations

Marketing messages

We will only send promotional email or SMS where we have your consent or where Australian law allows it. Every commercial electronic message we send will identify us and give you a way to unsubscribe.

Appointment reminders, booking updates and service-related messages are not treated as marketing messages, even if they are sent by email or SMS.

Who we share information with

We do not sell personal information. We may share information where needed with service providers who help us run the business, including booking, payment, website hosting, analytics, email, SMS, accounting, legal, insurance and IT providers.

Some service providers may store or process information outside Australia. Where this happens, we take reasonable steps to use reputable providers and limit the information shared to what is needed for the service.

We may also disclose information if required or authorised by law, or where reasonably necessary to protect safety, prevent fraud, resolve a dispute, or respond to a regulator or court.

Website analytics and cookies

This website may use privacy-preserving analytics and essential hosting or security technologies. We do not currently use advertising pixels, session replay tools or behavioural retargeting on this website.

More detail is available on our Cookies & Analytics page.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. No website, email account or online platform can be guaranteed to be completely secure.

We keep personal information for as long as needed for the purpose it was collected, including treatment records, accounting records, dispute management, insurance and legal obligations. When information is no longer needed, we take reasonable steps to delete it or de-identify it.

Access, correction and complaints

You can ask to access or correct personal information we hold about you. We may need to verify your identity before responding.

If you have a privacy concern, contact us first so we can try to resolve it. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner.